Let's Connect
Every frame we craft holds a story, and we'd love to hear yours. Whether you have a question about our design process, a vision for a partnership, or feedback on your experience, this is your direct line to our dedicated team of eyewear specialists. We believe communication should be as clear and precise as our lenses.
Direct Lines to Our Experts
To ensure your inquiry is handled with the precision and expertise it deserves, please use the appropriate channel below. For questions regarding an active order, please have your order number ready. This allows our team to access your information quickly and provide the most efficient service.
Corporate & Professional Partnerships
For businesses seeking premium corporate gifts, opticians interested in becoming official stockists, or organizations looking to outfit their teams with high-performance eyewear. Our B2B team is ready to discuss your specific needs, from volume pricing and co-branding to developing bespoke solutions for professional use. This is the correct channel for discussing retail partnerships and professional accounts.
[email protected]Customer & Order Support
For immediate assistance with a recent order, product questions, returns, or our warranty policy. Our dedicated customer support specialists, all trained in optics and frame fitting, can resolve any issues swiftly. This line is for customers seeking help with their purchase, tracking a shipment, or reporting an issue. Our team is fully empowered to provide effective, one-call resolutions.
+91 01487 98436Hours of Operation
Our client support team is available during the hours below. All email and form inquiries will receive a personal response within 2 business hours. Our online store is available 24/7 for you to place orders at your convenience. We are committed to being accessible and responsive to our global community.
Mon - Fri: 9:00 AM - 6:00 PM (EST)
Weekends: 11:00 AM - 4:00 PM (Email Support Only)
Send a General Message
For all other inquiries, including general questions about our philosophy, feedback on our products, or press relations, please use this form. We value your input and promise a thoughtful response within one business day from a specialist in the relevant department. Every message is read and directed to the appropriate person to ensure a comprehensive and accurate reply.
Our Service Promise
Exceptional eyewear deserves exceptional support. Our commitment to you is defined by these core principles of communication.
Response with Respect
Your time and inquiries are valuable. Every message received during business hours is guaranteed a thoughtful, personal response from a knowledgeable team member within two hours. We don't use generic scripts or unhelpful bots—just real eyewear experts, based in our primary offices, ready to provide clear, concise answers to your questions. We listen first to fully understand your needs, whether it's a question about lens technology or a complex fit issue, before offering a solution.
Empowered Expertise
You won't be passed around. The AuraShades team member who takes your inquiry is empowered to see it through to resolution. Our customer specialists are trained opticians and stylists who can troubleshoot fit issues, explain the nuances of lens materials, and process a warranty claim on the spot. This authority to act ensures a swift, frictionless, and satisfying resolution, respecting your time and providing you with the confidence that you're speaking to a true professional.
Feedback as a Resource
Your perspective is our most valuable resource for growth. We treat all feedback—positive or critical—with the utmost seriousness. It is documented, discussed in our weekly design and product leadership meetings, and directly influences our future collections, material choices, and service improvements. Your voice helps us stay true to our mission and continuously refine our craft. We see every piece of feedback as a gift that allows us to perfect our pursuit of the ultimate eyewear experience.
A Partnership in Vision
Elevate your brand or business by making AuraShades a signature element of your identity. We partner with companies and professionals who share our passion for unparalleled quality, design, and performance.
Our partnership program is built on a foundation of bespoke service and reliability:
- Corporate Gifting: Offer a truly memorable and high-value gift to clients or employees. We provide custom packaging, volume pricing, and personalization options.
- Retail & Optical Partners: Become an official stockist. We seek premium fashion boutiques and independent opticians to represent our brand. We provide display materials, staff training, and a dedicated account manager.
- Professional Outfitting: We work with organizations that require high-performance eyewear, such as aviation companies, outdoor adventure guides, and architectural firms, to provide frames that meet their specific functional and aesthetic needs.
To begin the conversation, please email our partnerships team directly or select "Corporate Partnerships" in our contact form. We are excited to learn about your business and explore how we can work together.
Visit Our Workshop (By Appointment)
Our design studios and workshops are living spaces of creativity and precision, not tourist destinations. Access is strictly controlled to maintain focus and protect our proprietary design processes.
A Journey to the Origin
For major retail partners, distributors, and members of the press, we can arrange exclusive, guided visits to our workshops in Northern Italy. These are not simple tours; they are immersive educational experiences led by our Head of Production and master artisans. A visit provides an unparalleled understanding of the 200+ steps that go into making a single frame and reinforces the authenticity of our brand story. It is the ultimate expression of our commitment to transparency.
A typical visit includes:
- An overview of the raw materials, from blocks of Mazzucchelli acetate to sheets of Japanese titanium.
- A demonstration of both CNC-milling and hand-carving techniques.
- A tour of the tumbling and hand-polishing rooms, where frames acquire their deep luster over several days.
- A hands-on session with a master artisan to assemble a frame and understand the final quality control process.
These visits are a significant logistical undertaking and are therefore reserved for professional inquiries only. If you believe a workshop visit is essential for our potential partnership, please mention this in your initial email to our partnerships team. All requests are subject to review and availability.
Global Distribution Network
AuraShades is proud to be available across North America and Europe, with a growing network of select retailers in Asia and the Middle East.
We work with a network of trusted distribution partners who share our commitment to quality, service, and brand integrity. If you are a distributor interested in bringing AuraShades to a new market, we welcome your inquiry. We seek partners with a proven track record in the premium fashion, luxury goods, or high-end optical sectors. Ideal partners possess a deep understanding of their local market and have the logistical capabilities to handle a product of our caliber, including secure warehousing and a team capable of representing a luxury brand. It is essential that our partners can maintain the integrity of our product and our story throughout the entire supply chain. When contacting us, please provide a detailed company profile, a list of current brands you represent, and an overview of your proposed market strategy. For businesses looking to purchase our eyewear in a region where we already have a presence, we can connect you with the appropriate local distributor for seamless service. Please use the contact form for all distribution-related inquiries, ensuring it is routed correctly to our global expansion team.
Frequently Asked Contact Questions
We offer a 30-day, no-questions-asked return and exchange policy. To begin, please visit our online Returns Portal, accessible from the footer of our website. You will need your order number and the email address used for the purchase. The portal will guide you through the process of printing a prepaid return label. All items must be in their original, unworn condition with all packaging. For exchanges, the new item will be shipped once we receive and inspect the original pair.
We are thrilled you're interested in partnering with us. Please email our partnerships team directly at or use the contact form on this page. The first step is a brief introductory call with a B2B specialist to discuss your store's concept, brand alignment, and goals. We will then provide you with our wholesale catalog, terms, and information on our onboarding process, which includes product training and providing display materials.
We provide detailed measurements on every product page in the "Details" section. We list the lens width, bridge width, and temple arm length in millimeters (e.g., 52-18-145). We also provide the total frame width. You can compare these measurements to a pair of glasses you already own and like the fit of. For further guidance, our virtual try-on tool provides an excellent sense of scale, or you can book a free consultation with one of our stylists.
We are happy to connect. Please use our contact form and select "Press & Media" as the subject. This will route your request directly to our communications lead, who can provide our official media kit, high-resolution imagery, founder biographies, and coordinate interviews with our design or leadership team. Please include your publication and deadline in your message.
Yes. As part of our commitment to sustainability and longevity, we offer a comprehensive repair service. We can replace lenses, tighten hinges, replace nose pads, and in some cases, repair damaged frames. Please contact our Customer & Order Support team with photos of the issue. They will assess the damage and provide you with a quote for the repair. Our goal is always to extend the life of your cherished eyewear.
For any questions related to a prescription order, please call our main Customer & Order Support line. Our support staff includes trained opticians who can answer technical questions about your Rx, lens types, and coatings. They can also provide status updates on your order while it is in our optical lab. Please have your order number and a copy of your prescription handy for the most efficient service.
Of course. A perfect fit is crucial. If your frame feels too loose or tight, please book a complimentary virtual fitting with one of our stylists. They can often guide you on how to make small, safe adjustments at home. For acetate frames, they can also recommend taking them to any local optician, who can gently heat and mold the temples for a custom fit in just a few minutes—a standard industry practice we fully support.
For corporate gifting or team outfitting inquiries, please contact our partnerships team by email or phone. The process begins with a consultation to understand your needs, timeline, and budget. We will then provide a tailored proposal, including product recommendations, volume pricing, and options for custom case or cloth branding. A dedicated account manager will oversee your order from initial concept to final delivery.